"Qualité Tourisme"

The Qualité Tourisme™ brand : A brand of excellence .

The Tourist Office of Gardanne has set up since several years, a quality policy aiming toafford a reception of excellence for everyone .

In July 2015, the structure obtained the brand Qualité Tourisme™ after having answered at the criteria of the national repository. This certification bring proof of serious and quality work. This one is valid for 5 years, and is renewable.

In a willingness of amelioration and for the continuation of services, we invite you to answer a satisfaction questionnaire online by clicking HERE

As part of our approach Quality Tourism , one Local Group of Work with the direction of the Tourist Office (Director and President), the members of the CA, professionals and elected representatives, meets twice yearly for evaluate the overall operation of the quality approach. The members at this quality working group are volunteers and they are involved in the collective actions for a duration of 3 years renewable.

Flowchart GTLQ

Report of the meeting of September 2022

Report of the meeting of October 2023

The Gardanne Tourist Office is committed on several points:

• Provide a personalized and quality to all visitors

• Issue an accurate and updated information

• Provide a competent and attentive personal

• Provide you a comfortable and pleasant place

• Highlight the assets and wealth of Gardanne and Aix

• Train staff and facilitate the integration of new entrants (interns, non-permanent ... )

• Develop partnerships with Gardanne and Aix socio- professionals

• Meeting the needs of people with disabilities.